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Customer Support
For any query / support , Zong customers can call our helpline 2525 and other mobile network customers can call at 0311-111-2525. Click here to get more details
PayMax team will analyze the customer query/ dispute/ grievance for resolution.
Team will respond back to the query/dispute/grievance over email.
For Helpline
You can access our helpline by dialing our UAN 03111112525
You will be connected to an interactive Voice Response (IVR) system.
Please select your option to connect to the representative.
Provide the details of what exactly happen to the representative.
The representative will guide according to the query/dispute details.
The representative may log a ticket.
Once the ticket is lodged the team will resolve the complaint and respond back.
You can call helpline to check the status of your complaint.
Complaint Resolution TAT
Complaint Acknowledgment
Within 48 hours
Interim Reply
After 10 working days in case the matter requires detailed scrutiny. These sorts of complaints may
include issues relating to fraud, embezzlement of funds, repayment disputes, etc.
Final Reply
Within 7 working days if the complaint is of minor nature and does not require detailed
investigation.
These may include complaint of misbehaviour, malfunctioning of system, repayment or settlement
disputes etc.
In any case the complaint must be disposed of within 15 days.
However, the fraud related cases the final reply to the complainant must be issued within 30 days
from the
lodgement of the complaint.
